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MOE / Ministry of Education / Digital Participation / Policies / Digital Accessibility Policy

Digital Accessibility Policy

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1. Commitment to Digital Accessibility

At the Ministry of Education, we are dedicated to ensuring our digital platforms are accessible and inclusive for all users, including people of determination and senior citizens. This commitment aligns with the UAE's vision for a barrier-free digital ecosystem, as outlined in the National Digital Accessibility Policy.

2. Accessibility Standards

Our digital platforms are designed and developed to meet, at a minimum, the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 Level AA standards. We implement global best practices to ensure a seamless user experience for everyone.

3. Ongoing Accessibility Efforts

Accessibility is an ongoing process. We continuously evaluate and improve our websites and mobile applications to ensure usability and compliance. Regular audits and feedback from users help us identify and address any emerging barriers.

4. Accessible Features

To enhance digital accessibility, our platforms use theUserWay accessibility tool, which provides a suite of assistive features, including:

  • Screen Reader– reads on-screen content aloud for users with visual impairments.
  • Dyslexia-Friendly Font– offers alternative fonts for improved readability.
  • Text Size Adjustment– allows users to increase or decrease font sizes.
  • Contrast and Colour Adjustment– includes high-contrast mode and color inversion.
  • Links andHeadingsHighlight– makes key content easier to identify.
  • Customisable Text Spacing– enhances readability.
  • Cursor Enlargement– improves cursor visibility.
  • AnimationPause– reduces distractions by halting motion content.
  • Language Translation– supports multiple languages for broader accessibility.
  • Keyboard Navigation Support– enables full access without a mouse.

These features help ensure our digital platforms are inclusive and user-friendly.

5. Continuous Improvement

We are committed to continually improving accessibility by:

  • Conducting routine audits of our digital platforms.
  • Collecting and implementing user feedback to remove barriers.
  • Updating features in line with evolving accessibility best practices.
  • Redeveloping our main website using theUAE Design System Version 2, ensuring full compliance with WCAG 2.2 AA standards.
  • Implementing monitoring tools and processes to maintain accessibility compliance and quickly resolve issues.

6. Limitations and Exceptions

While we strive for full accessibility, some legacy content—such as older documents or archived pages—may not yet meet current standards. We are actively reviewing and updating this material, but due to its volume, this process will take time. We appreciate your patience and are happy to provide alternative formats or support when needed.

7. Feedback and Support

We welcome your feedback. If you experience any accessibility issues or have suggestions for improvement, please contact our support team:

  • Email:info@moe.gov.ae
  • Phone:800 51115

Your input helps us improve, and we are committed to resolving issues promptly.

8. Compliance with Laws and Policies

We fully comply with all UAE laws and regulations concerning digital accessibility. We also adhere to the directives of theUAE's Telecommunications and Digital Government Regulatory Authority (TDRA).

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